Customer Service Officer - Multiple Positions (Bali, Indonesia)

Join Inovar Contracts Sdn Bhd as a Customer Service Officer in the vibrant and dynamic regions of Bali, Indonesia! We are seeking passionate and dedicated professionals to serve as the face of our company, ensuring exceptional customer experience. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and building lasting relationships. Our team is located in prime areas such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, offering a unique blend of work and lifestyle.

At Inovar Contracts Sdn Bhd, we pride ourselves on delivering top-notch services and maintaining high customer satisfaction. As a Customer Service Officer, you will use tools like HubSpot and Zendesk to manage customer interactions efficiently. This role offers a fantastic opportunity to grow professionally, with potential for advancement to more senior positions within the company.

If you are a customer service enthusiast with a keen eye for detail and a passion for creating positive experiences, we invite you to apply. Join us and be part of a team that values your contributions and supports your career growth.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve customer complaints and issues, ensuring customer satisfaction and loyalty.
• Build and maintain strong relationships with clients, understanding their needs and providing personalized solutions.
• Manage customer data and ensure compliance with data protection regulations.
• Use CRM tools like HubSpot and Zendesk to track customer interactions and improve service quality.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
• Provide regular reports on customer feedback and service performance to identify areas for improvement.
• Participate in training and development programs to enhance your customer service skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM tools such as HubSpot and Zendesk.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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