Customer Service & Administrative Officer - Bali (East Cluster)

Are you a dynamic professional with a passion for delivering exceptional customer service and thriving in fast-paced administrative environments? PERSOL is seeking a Customer Service & Administrative Officer to join our East Cluster team in Bali. This role is your chance to be part of a vibrant, customer-centric company that values innovation and teamwork. As a Customer Service & Administrative Officer, you'll be at the heart of our operations, ensuring smooth communication and efficient processes.

PERSOL is a leading company in the [industry] sector, known for its commitment to quality and customer satisfaction. With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, we are looking for a talented individual to support our growing team. This position offers a competitive salary and a dynamic work environment where you can grow and develop your skills.

In this role, you'll handle a variety of administrative tasks, including scheduling, data entry, and document management, all while providing top-notch customer service. You'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Join PERSOL and be part of a team that values your contributions and supports your career growth.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, complaints, and requests in a professional and timely manner.
• Manage and maintain customer records, including contact information, purchase history, and service details, using our in-house CRM system.
• Assist in scheduling appointments and coordinating with various departments to ensure smooth operations.
• Process and manage administrative tasks such as data entry, document preparation, and filing, ensuring accuracy and efficiency.
• Assist in the organization and maintenance of office supplies and equipment, ensuring a well-stocked and functional workspace.
• Support the team in maintaining a clean and organized office environment, promoting a productive and pleasant work atmosphere.
• Stay updated on company policies and procedures, ensuring compliance and adherence to all regulatory requirements.
• Assist in the preparation of reports and presentations, providing data and information to support decision-making processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administration, or a related field.
• Minimum of 2 years of experience in customer service, administrative support, or a related role.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and familiar with CRM systems.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Attention to detail and a commitment to maintaining accuracy and confidentiality in all administrative tasks.
• Ability to work well in a team environment and adapt to a fast-paced, dynamic workplace.
• Fluency in English and Bahasa Indonesia is a plus.

🛠️ Keahlian

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